Frequently Asked Questions ✋
General FAQs
I did not receive my order, what do I do now?
Please ensure the following criteria are met before placing an order to secure a successful delivery:
- Your social media account is set to public
- You have entered the correct username
- You have not changed your username before the order's completion
- The account or post still exists and has not been deleted
- The content follows the platform's guidelines and has not been restricted or removed
- Allow 24-48 hours for completion of order delivery
If you have experienced an issue with the delivery of your order after checking these points, please contact our support team for immediate assistance.
Why are my followers dropping?
Occasionally social media platforms will remove accounts they identify as suspicious or inactive. This causes follower counts to fluctuate across all platforms and may sometimes impact our customers. If you experience drops within the first 07 days of your purchase, we will happily refill your followers in accordance with our free refill policy. This natural fluctuation is normal across all social media platforms and doesn't reflect the quality of our service.
I no longer want the followers I purchased, can they be removed?
All followers delivered are from genuine accounts with real profiles. Due to this, our team cannot transfer or remove followers once they are delivered. As the account owner, you may remove selected followers from your follower list by blocking each individual user according to the platform's standard procedures. Keep in mind this process would need to be done manually for each follower.
How many followers can I buy?
You may purchase followers as many times as required as long as your orders do not surpass 100,000 followers within a 30-day timeframe for any single account. This limit helps ensure natural-looking growth that won't trigger platform monitoring systems. For larger order requirements or special marketing campaigns, please contact our support team to discuss custom solutions.
How many likes can I buy?
You may purchase likes as many times as required as long as your orders do not surpass 100,000 likes within a 30-day timeframe across all your posts. We recommend distributing likes across multiple posts rather than concentrating them on a single post for the most natural engagement patterns. For special promotional campaigns requiring higher volumes, please contact our support team.
What services do you offer?
We provide a comprehensive range of social media growth services for Instagram, TikTok, Facebook, and YouTube. Our services include followers, likes, views, comments, and watch time for each platform, all designed to help you grow your online presence authentically and effectively. Whether you're looking to increase your credibility, reach monetization thresholds, or simply boost your visibility, we have tailored solutions to meet your specific needs.
How long have you been in business?
We've been a trusted provider of social media growth services since 2018. Over the years, we've helped thousands of content creators, businesses, and influencers achieve their growth goals across multiple platforms. Our longevity in this competitive industry speaks to the quality of our services and our commitment to customer satisfaction. We continuously adapt our methods to stay current with platform algorithm changes and industry best practices.
Are your services safe to use?
Absolutely. Your account safety is our top priority. All our services utilize real, active accounts rather than bots or fake profiles. We've spent years refining our delivery methods to ensure they appear completely natural to platform algorithms. We never request your password or sensitive account information, and all our processes comply with platform policies. Our stellar track record demonstrates our commitment to providing safe, effective growth solutions.
How do your services differ from competitors?
What sets us apart is our commitment to quality, reliability, and customer satisfaction. Unlike many competitors who use bots or inactive accounts, we provide engagement from real, active users. Our delivery methods are carefully designed to mimic natural growth patterns, protecting your accounts from potential penalties. We offer flexible packages, targeted options, and 24/7 customer support. Our high retention rate and positive reviews speak to the superior quality of our services.
Can I use your services for my business account/page?
Yes! Our services are perfect for business accounts and have helped numerous brands increase their social media presence. Business accounts often benefit significantly from improved social proof and increased visibility. Whether you're looking to establish credibility in your industry, reach more potential customers, or enhance your overall digital marketing strategy, our services can be tailored to your business objectives. We offer special consultation for business clients with specific growth targets.
Will people know I've purchased your services?
No, our services are delivered in a way that is indistinguishable from organic growth. The accounts that engage with your content are real users with authentic profiles and natural usage patterns. We deliver our services gradually at rates that mimic organic growth patterns, avoiding suspicious spikes that might raise questions. Your followers and platform algorithms will not be able to tell the difference between our services and naturally gained engagement.
Do you offer custom packages?
Yes! We understand that every social media strategy is unique, which is why we offer fully customizable packages tailored to your specific needs. Whether you need a combination of different services, specific delivery timeframes, or targeted engagement from particular regions, our team can create a custom solution. Simply contact our customer support team with your requirements, and we'll design a package that perfectly aligns with your growth objectives and budget.
How do I track my order progress?
After placing your order, you'll receive a confirmation email containing a unique order ID and a link to our order tracking portal. This portal provides real-time updates on your order status, including processing, delivery progress, and completion. For larger orders that are delivered over several days, you'll see percentage-based progress updates. If you have any questions about your order status, our customer support team is available 24/7 to provide detailed information.
Can I cancel my order after placing it?
Due to the nature of our services and the immediate processing that begins once an order is placed, we generally cannot accommodate cancellations. This policy ensures efficient service delivery for all our customers. We recommend carefully reviewing your selected options before finalizing your purchase. If you have exceptional circumstances requiring cancellation, please contact our customer support team immediately, and we'll do our best to assist you, though we cannot guarantee all cancellation requests can be fulfilled.
What customer support options do you provide?
We take pride in our comprehensive customer support system. Our dedicated support team is available 24/7 via live chat on our website, email, and ticket system. We typically respond to all inquiries within 2-4 hours, often much faster. For complex issues or custom orders, we also offer scheduled consultation calls. Our multilingual support staff is knowledgeable about all our services and platform-specific questions, ensuring you receive expert assistance whenever you need it.
What is your refund policy?
If you experience issues with the delivery or quality of our services, please contact our customer support team within the first 7 calendar days from the date of your purchase. We'll do our best to resolve the issue promptly.
Refunds are subject to our Terms of Service and are evaluated on a case-by-case basis. In instances where a refund is approved, it generally takes 7-10 business days to process, depending on your financial institution's processing times. We prioritize customer satisfaction and will work with you to ensure you're happy with your purchase.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, Visa Electron, American Express, and Discover. All transactions are processed through secure payment gateways with industry-standard encryption to ensure your payment information remains safe and protected. We're constantly working to expand our payment options to better serve our global customer base.
Are there any hidden fees?
No, we believe in complete transparency with our pricing. The price you see is the price you pay, with no hidden fees, surcharges, or subscription costs. All applicable taxes are clearly displayed before checkout. For certain premium services or expedited delivery options, there may be additional costs, but these are always clearly indicated during the ordering process so you can make informed decisions about your purchase.
How do I pay if I do not have a credit card?
If you do not have a credit card, you can purchase a prepaid credit card from various retailers and use it for your order. Prepaid cards work the same way as regular credit cards on our platform and offer a convenient alternative payment method. These cards can be obtained at most major retailers, convenience stores, or online, and can be loaded with the exact amount you wish to spend.
Do you accept PayPal?
We currently do not accept PayPal as a direct payment method. However, if you prefer using PayPal's digital wallet, PayPal offers the PayPal Prepaid Mastercard which you can load using the funds from your PayPal account. This card can then be used to complete your purchase on our website like any other credit card.
My credit card was declined, what do I do now?
When a credit card is declined, we recommend first contacting your bank or card issuer for assistance as they can provide specific information about why the transaction wasn't approved. Common reasons include insufficient funds, unusual activity triggering fraud protection, or international transaction restrictions.
If you've spoken with your bank and still can't resolve the issue, please contact our support team with details of your attempted purchase, and we'll work with you to find an alternative payment solution.
Is my payment information secure?
Absolutely. We take data security extremely seriously. Our website uses SSL encryption to protect all data transfers, and we are fully PCI DSS compliant. We partner with trusted third-party payment processors who maintain the highest security standards in the industry. We never store your complete credit card information on our servers. Our robust security measures ensure that your sensitive payment details remain protected throughout the transaction process.
Do you offer refunds?
Yes, we stand behind our services with a satisfaction guarantee. If we fail to deliver the services you purchased within the specified timeframe, you're eligible for a full refund. Additionally, if you experience significant drops in the engagement metrics you purchased (beyond normal fluctuations) within our guarantee period, we offer free refills or refunds depending on the situation. Please refer to our refund policy for specific service guarantees and eligible conditions.
How will the charge appear on my bank statement?
For your privacy and discretion, charges on your bank statement will appear under our parent company name rather than specifically mentioning social media services. This generic labeling ensures your purchases remain private. If you need the exact billing descriptor for your records or expense tracking, please contact our customer support team who can provide this information based on your payment method.
Do you offer discounts for larger orders?
Yes! We offer tiered pricing that automatically applies discounts to larger orders. The more you order, the lower the cost per unit becomes. Additionally, we run regular promotions and seasonal discounts throughout the year. For very large orders or ongoing service requirements, we offer custom pricing packages that provide significant savings. Registered customers also benefit from our loyalty program, which provides increasing discounts based on your purchase history.
Can I get an invoice for my purchase?
Absolutely. All customers automatically receive a digital receipt via email after completing a purchase. If you require a formal invoice for business or tax purposes, you can generate one directly from your account dashboard by clicking on the order and selecting "Generate Invoice." You can customize the invoice with your business information before downloading. If you need assistance creating a specialized invoice, our customer support team will be happy to help.
What currencies do you accept?
Our primary billing currency is USD, but our payment system automatically converts from most major global currencies. This means you can pay in your local currency, and the appropriate conversion will be handled by our payment processor at current exchange rates.
Do you offer subscription plans?
Yes, we offer flexible subscription plans for customers who need ongoing social media growth services. These plans provide regular delivery of your chosen services at predetermined intervals (weekly, bi-weekly, or monthly) at discounted rates compared to one-time purchases. Subscriptions can be paused, modified, or canceled at any time through your account dashboard. We also offer priority delivery and enhanced customer support for our subscription customers.
What is your pricing compared to competitors?
We offer competitive pricing that reflects the high quality of our services. While you might find cheaper options elsewhere, our services provide superior value through real, active engagement that delivers lasting results. We regularly analyze market rates to ensure our pricing remains competitive while maintaining our quality standards. Our tiered pricing structure, quantity discounts, and loyalty program ensure that we offer excellent value regardless of your budget size. For detailed price comparisons or custom quotes, please contact our customer support team.
Billing FAQs
